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Service Market

Continue to grow in the market, taking the Chuanyue Cable brand to new heights!

The company has advanced production lines and testing equipment, specializing in various wires and cables. Main products include power cables, aluminum alloy cables, mining cables, aerial cables, control cables, and fire-resistant cables. These products are flame retardant, fire-resistant, cold-resistant, high-temperature resistant, low-smoke, and waterproof. All products meet national and industry standards. The company follows ISO9001 quality standards for strict quality management.
10,000㎡
Company Land Area
Cities
Involved Cities
Billion
Company Registered Capital
Items
Total Projects

Canada

American

Mexico

Denmark

Spain

Morocco

Customer Types

Crossing Cable Group Co., Ltd. is customer-centric, providing differentiated services to brand owners, buyers, end users, and government departments to meet the cable needs of various industries.
Brand Merchant Service
Brand Merchant Service

Customized Cable Solutions

Provide customized cable products based on brand requirements, including specifications, materials, and functions.

Product Quality Guarantee and Certification.

All cables meet international quality standards (e.g., ISO, UL, CE) and include quality inspection reports and certifications.

OEM/ODM Production Support.

Offer OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services, customizing designs and production processes.

Brand Promotion Support.

Provide marketing materials (e.g., product manuals, ads, samples) to help enhance brand presence in the market.

Joint Marketing Cooperation.

Collaborate on marketing activities to increase brand exposure and expand product market share.

Long-term Supply Guarantee.

Ensure a stable, long-term supply chain to prevent delays in product delivery and sales disruptions.
Purchaser Service
Purchaser Service

Standardized and Customized Product Supply.

Offer a range of products, including standardized and custom cables with flexible options for specifications, lengths, colors, and materials.

Flexible Purchasing Methods and Discount Policies.

Provide bulk purchase and long-term cooperation discounts to reduce costs.

Fast Order Processing and Logistics Delivery.

Ensure quick order processing and timely global delivery.

Procurement Transparency and Tracking Services.

Offer real-time order tracking and transparent management to help buyers plan inventory and sales.

After-Sales Service and Support.

Provide comprehensive after-sales services, including product support, returns, and exchanges.
End User Service
End User Service

Product Selection & Technical Support

Offering suitable cable options based on user needs, with product details, usage guides, and installation instructions.

On-Site Installation & Technical Support

Providing on-site installation help and expert guidance to ensure correct cable installation and usage.

Customized Solutions

Offering personalized cable options, including length, materials, and performance, to meet specific project requirements.

Quality Assurance & After-Sales Service

Providing long-term product quality checks, repairs, and support, with quick responses for any issues.

Training & Operating Guidance

Offering training and guidance to help users properly operate cables for maximum efficiency.
Government Department Service
Government Department Service

Customized Government Project Solutions

Providing cable solutions for government projects that meet technical, safety, and environmental needs.

Compliance & Certification Support

Ensuring all products meet legal and industry standards (e.g., ISO, CE) with the necessary certification.

Eco-Friendly Products

Providing environmentally friendly cables that align with sustainability goals and government regulations.

Long-Term Supply Assurance for Public Projects

Ensuring a stable cable supply for government projects to avoid delays or disruptions.

Government Procurement Support & Consulting

Providing procurement advice and consultation to help choose the right cables for government projects.

Rapid Response & Emergency Delivery

Ensuring fast delivery of cables for urgent government projects and repairs.
Cooperation Process

Cooperation Process

The Chuanyue Cable cooperation process includes communication, negotiation, contract signing, production supply, and after-sales logistics, with each step closely interconnected and collaboratively advancing to achieve a win-win cooperation.

Customer Demand Collection:
Through various methods such as phone, email, and meetings, we communicate with customers to understand their specific needs, including product specifications, quantity, usage environment, delivery time, etc.
Demand Analysis:
We analyze the customer's needs in depth together, ensuring the product fully meets their technical and application requirements.
Solution Design:
Based on customer needs, we provide customized cable product solutions, including product specifications, materials, length, technical parameters, etc.
Quotation Generation:
We provide the customer with a detailed quotation, including product prices, delivery time, payment terms, and transportation options.
Quotation Confirmation:
We confirm the quotation with the customer and answer any questions to ensure both parties agree on the price and service terms.
Contract Preparation:
Prepare the formal contract based on the cooperation details confirmed by both parties, specifying product specifications, delivery dates, payment terms, after-sales service, and other clauses.
Contract Signing:
The customer and the company sign the formal contract to ensure that both parties' responsibilities and obligations are clearly defined, and the contract takes effect.
Production Arrangement:
Arrange production based on the order details and production schedule to ensure the timely start of the production process.
Quality Inspection:
Strict quality control is conducted during the production process, including raw material inspection, production process checks, and finished product inspection to ensure the products meet quality standards.
Customer Inspection:
After providing samples or completing the product as per customer requirements, the customer can inspect the goods or choose a third-party quality inspection agency for acceptance.
Packaging and Shipment Preparation:
Packaging is done according to the product type and shipping requirements to ensure that the products are not damaged during transportation.
Logistics Arrangement:
Arrange appropriate logistics methods for international or domestic delivery based on customer requirements and provide tracking information.
Delivery Confirmation:
After receiving the goods, the customer confirms that the products are intact and pass the inspection.
On-site Installation Guidance (if required):
Provide installation guidance based on customer needs to ensure that the cable products are installed correctly.
Technical Support and Training:
Provide necessary technical training and operational guidance to help customers understand how to use the products correctly.
Quality Assurance:
Provide product quality assurance according to the contract terms. Ensure that customers receive timely support if issues arise during use.
Problem Feedback and Resolution:
If customers encounter any technical or quality issues, provide timely solutions to ensure customer satisfaction.
Regular Follow-up:
Maintain regular communication with customers to understand the usage of the products and provide necessary maintenance support.
Regular Evaluation of Cooperation:
Collect feedback through ongoing cooperation with customers, continuously optimize products and services, and improve customer satisfaction.
Exploring Long-term Cooperation Opportunities:
Explore deeper cooperation opportunities based on a long-term partnership, such as product customization, bulk purchasing, and long-term supply.
01
/08
01.
Initial Communication and Demand Confirmation
02.
Provide Customized Solutions and Quotations
03.
Contract Signing
04.
Production and Quality Control
05.
Delivery and Logistics
06.
Installation and Technical Support
07.
After-Sales Service
08.
Ongoing Cooperation and Feedback

After-sales service

Quality after-sales service is one of our core competencies. ChuanYue Cable always focuses on customer needs, providing comprehensive and high-quality services to ensure that customers have no worries when using our cable products.

Multilingual online technical support

24/7 Service: Our multilingual technical support team is on standby at all times, providing round-the-clock online responses to customer needs, ensuring that international customers receive timely assistance whenever needed.

Multiple communication channels: Customers can contact our technical experts through various methods such as email, instant messaging, and video conferencing to receive precise technical support.

Hassle-free solutions: Whether it's cable installation, operation, or daily maintenance issues, our team will provide clear and detailed guidance to help customers easily resolve any technical challenges.

Regular remote monitoring and diagnostics

Real-time remote monitoring: With advanced remote monitoring technology, we provide regular cable product monitoring and performance diagnostics for international customers, helping to identify potential issues in a timely manner.

Preventive maintenance: Through remote data analysis, we can proactively identify potential failure risks and offer preventive maintenance suggestions to ensure that customers' equipment is always in optimal working condition.

Continuous optimization of product performance: Regular remote inspections help us ensure the stability and reliability of cable products, reduce risks, and extend the product's lifespan.

Customized online training services

Tailored courses: We provide customized online training services based on the needs of customers from different countries and regions, helping customers master the proper use and maintenance of cable products.

Flexible training formats: Through video conferences, online tutorials, and interactive lectures, we ensure that customers can access professional training anytime and anywhere, quickly mastering the usage methods.

Improving usage efficiency: Our training not only teaches product operation but also covers troubleshooting and daily maintenance, ensuring customers can use the products more efficiently and reduce the occurrence of failures.

International logistics

Global logistics network: With advanced remote monitoring technology, we have established long-term partnerships with international logistics companies to ensure that spare parts and products are delivered quickly and safely to customers, reducing waiting time. We provide regular cable product monitoring and performance diagnostics for international customers to help identify potential issues in a timely manner.

Multilingual online technical support

Regular remote monitoring and diagnostics

Customized online training services

International logistics

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+86 19131127296

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+8619131127296